The visual platform for process
Create beautiful and easy-to-understand diagrams fast to keep everyone aligned as you modernize your processes, all within a visual relational database for your business operations.
Trusted by more than 1,000 innovative companies leading teams of all sizes
Combine your visual diagrams with your written docs
No more flip-flopping from diagram to doc editor to explain your processes. Each step includes a sidebar for notes, links, requirements, and embedded training videos.
Go beyond swim lanes with a connected team designer
Swim lanes get messy fast. With Puzzle’s team designer, you can assign roles to steps and easily highlight where those roles contribute to processes.
Easily sync your diagrams with your no-code tools
Never lose sight of system changes and updates again. Integrate with HubSpot, Zapier, and Make to keep your documentation accurate and up to date.
Quickly calculate the cost of every step and tool
See the ROI of every change. Puzzle calculates cost per step using time, frequency, and hourly rate — no spreadsheet needed.
Your business runs on a maze of systems, workflows, and roles. Puzzle helps you visualize how it all connects visually—so you can plan smarter, work faster, and continuously improve the way you work.
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Marketing Operations
Plan, build, and monitor all your campaigns, workflows, and chat flows in one place.
Email & SMS campaigns
Automation workflows
Live chat flows
Customer journey mapping
Sales Operations
Document exactly how your CRM works and how it integrates with the rest of your RevOps tools.
Lead sequences
CRM automations
System integrations
Data enrichment flows
Service Operations
Map each delivery flow for every one of your products, services, or support channels.
Customer onboarding flow
Escalation paths
Product onboarding flows
Supply chain mapping
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Financial Operations
Collaborate on complex financial procedures to ensure compliance.
Procurement workflow
Budget approval flows
Payroll process
Finance system integrations
People Operations
Draw out the employee experience just as you would the customer experience.
Hiring process
Employee onboarding
Employee lifecycle mapping
HR system automations
No Code IT Operations
Document and monitor your no-code automations across your apps.
Zapier automations
Make automations
Hubspot workflows
Go-high-level workflows
*Product OPs, Data Ops, DevOps, DesignOps, Legal Ops not shown here.
Plan, document, and interconnect every process with dedicated sidebars to house training & technical requirements on each step.
Drag & drop role cards to see how those roles contribute across processes in a connected relational database for your business operations.
Gain complete visibility into how tools power your workflows, enabling more intelligent decisions and a streamlined operations experience.
Bundle sections to share with internal teams or external stakeholders who only need to understand a few pieces of your operations.
Comment on process steps or sections to start feedback cycles, empower teams with unified decision-making, and fuel engagement.
Easily showcase exact cost savings for every process step you streamline and deliver financial clarity to your stakeholders.
Create synced maps in just a few clicks — automatically create steps connected with your Hubspot workflows and forms, Zapier zaps, Make scenarios, and more.
Browse The Component Library for Business Operations, categorized by department, to get inspired to build your own scalable processes.
Create rules to illuminate your diagrams according to criteria automatically — quickly identify draft steps, automations, steps that use a specific tool, or where roles are involved.
Whether you're untangling workflows or rolling out new tech, Puzzle drives innovation. Map your current state, connect tools, measure ROI, and implement — all in one structured platform.
Now
Messy undocumented operations
Step 1
Identify the opportunities
See every step, role, and tool involved to spot bottlenecks.
Step 2
Quantify the impact
Calculate the cost savings of every step across processes.
Step 3
Design the future state process
Bring clarity and precision to your future processes.
Step 4
Share process as a playbook
Publish finalized systems as team-wide playbooks.
Future
Operate like a well oiled machine
Every process change has a cost — and a potential upside. Puzzle helps you estimate time saved, costs reduced, and ROI gained with every improvement you plan.
Use Puzzle to see how your business runs today, map how it should work tomorrow, and quantify the value of innovation—before you make the change.
